Privacy Policy

We may collect the following categories of information:

a. Personal Information you provide:

• Contact information (name, email address, phone number, company name, job title)
• Professional information (company details, event type, destination preferences, group size, budget)
• Any other information you voluntarily submit via forms, emails, or calls

b. Automatically Collected Information:

• Usage data (IP address, browser type and version, device type, operating system)
• Cookies and tracking technologies (see Cookie Policy below)
• Analytics data (pages visited, time spent, referral sources)

c. Information from Third Parties:

• Data received from business partners or service providers when you book events through them (where permitted)

We use your personal information for the following purposes:

• To respond to your inquiries and provide information about our destination management services
• To prepare and send customized proposals, quotes, and itineraries for incentive travel, corporate events, meetings, and destination weddings
• To communicate with you regarding your requests or bookings
• To improve our website, services, and user experience
• For marketing and promotional purposes (with your consent where required by law)
• To comply with legal obligations and protect our rights

Where applicable, we process your data based on:

• Your consent
• Performance of a contract or steps prior to entering into a contract
• Legitimate business interests (e.g., responding to inquiries, improving services)
• Compliance with legal obligations

We may share your information with:

• Trusted third-party service providers (hotels, venues, transportation companies, local DMC partners, musicians, restaurants) strictly necessary to deliver the services you requested
• Professional advisors (lawyers, accountants) when required
• Law enforcement, regulators, or other authorities if we are legally required to do so
• In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Your data may be transferred to and processed in countries outside the United States, including destinations in the Caribbean and Mexico where we operate. We take appropriate safeguards to protect your information during such transfers.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Depending on your location and applicable law (including CCPA/CPRA for California residents and other state privacy laws), you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of the sale or sharing of your personal information (we do not sell it)
• Limit the use of sensitive personal information
• Withdraw consent (where processing is based on consent)
• Object to certain processing activities

To exercise any of these rights, please contact us at info@epicdmc.com.

For California residents: We do not sell personal information. You have the right to request a copy of the categories of personal information we have collected about you in the past 12 months.

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.